At Fountain Shop and More we want you to be 100% satisfied with your purchase. You can have the confidence that you can return or exchange your product within 30 days of receipt of your item if you are unsatisfied with your purchase.
Some items may have a restocking fee and others, due to their uniqueness may not be eligible for return. HOLIDAY GIFTS PURCHASED NOVEMBER 1- DECEMBER 31 ARE ELIGIBLE FOR RETURN UNTIL JANUARY 31.
HOW TO RETURN AN ITEM:
1. Contact us at firstname.lastname@example.org
or 888.881.4668 to receive return authorization. A return address will be emailed to you. Returns without authorization are subject to additional restocking fees.
2. You must carefully package your product in the original packaging with all instructions and parts. Enclose a note in the box with your name, address, and order number. We will not be responsible for any lost or damaged shipments back to our warehouse.
3. Ship the item back to the address given in the return authorization using an insured shipping carrier. Be sure to insure your item for the purchase price of the product. Serenity Health & Home Décor will not be responsible for any damages or losses incurred in return shipping. If damages occur in return shipping, you will be responsible to file a claim with the carrier you choose. You are responsible to ship the item back at your expense.
4. If the item is damaged during return shipping and you did not select to insure the package, you will not receive a refund from Fountain Shop and More or the carrier you selected.
Your refund will be issued within 5-7 business days from the time we receive your item. Although we process your refund as quickly as possible, there are often further delays with your credit card or bank processing the refund. All returns must arrive at our warehouse in resalable condition otherwise we reserve the right to withhold any or all of your refund.
If you purchased your item using a Gift Certificate or a portion of a Gift Certificate, that portion of your credit for your return will be given back to you in Gift Certificate form. There will be no cash returned for purchases made using a Gift Certificate.
PRODUCTS WITH OVER $500 PURCHASE PRICE:
All products with a purchase price of $500 or more will incur a 20% Restocking Fee. The customer will be responsible for the shipping cost to return the product. We strongly recommend that you insure your package in case damages occur during shipping. If damages occur during shipping, we are unable to issue a refund.
If you insured this return, you will need to file a claim with the shipping carrier you selected to return the product. If the item is damaged during return shipping and you did not select to insure the package, you will not receive a refund from Serenity Health & Home Décor or the carrier you selected.
After 24 hours there may be a cancellation fee depending on where your product is in production and what work has been done. This typically applies to items that are made to order but could apply to specialty items as well.
If you refuse delivery of your item without notifying us within 24 hours your refund will be subject to shipping costs incurred to ship the item to you as well as the cost to have the item come back to us.
In the unlikely event you receive an item with a defect, you must notify us within 7 days of receiving the item and we will replace the item or defective part at no extra charge to you.
With proper reporting of damages, we can quickly ship you a new product with no additional cost to you. With all damages please take pictures immediately of the product and packaging as this will be requested by all shipping carriers.
Items shipped via UPS, FedEx or USPS must be opened as soon as possible upon receipt. Any damage should be photographed and emailed to email@example.com within 24 hours.
Larger items shipped via Common Carrier MUST be opened in front of the driver and all items must be inspected. Note any damages on the delivery receipt and refuse the shipment. If the driver does not allow you to inspect the package, you must note on the Bill of Lading that you were unable to inspect the package and there is possible unseen damages.
If the driver has departed you MUST report damage to Fountain Shop and More at : firstname.lastname@example.org
or 250.862.7920 within 24 hours. After 24 hours, you are responsible to file a claim with the carrier. If you cannot open the package in front of the driver take pictures of the packaging to assist us in the claims process.